Delivery time is subject to which delivery option you purchase. lease see at checkout the delivery options availble for your area.
Products on our site are subject to availability and delays may occur that are outside of our control. Consequently, any dates specified for delivery are therefore approximate only. When you purchase on our site we will send you a quotation and any products not available at the time of your order will be sent as soon as possible
REFUND POLICY
If you wish to cancel your order please email us: sales@oldschoolhandmade.com with details of your cancellation. If you have already received the products you must carefully repackage and return them to us at the returns address shown below. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once we have received and checked that they are in a re-saleable condition. We will not refund any postage costs incurred.
DAMAGED GOODS
We will take great care to ensure that you receive your goods in perfect condition and that they are in good working order. However, if your goods are damaged or faulty, please email: sales@oldschoolhandmade.com or within 3 working days of receipt of your order. We will either replace the goods or arrange a refund as appropriate. We will also pay you the cost of the return postage. Upon contact we will issue you a returns number (which you will need to include in the package) and instructions on how to return the goods to us. You will need to obtain a proof of posting certificate from your Post Office for us to be able to refund your postage costs.
RETURN ADDRESS
Old School & Soaps & Candles By Ayrshire Handmade is 19 Fenwick Land Place KA73QE
For all goods returned, we recommend that you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us.
